# dotsai.pro · FAQ

Canonical page: https://dotsai.pro/

## What does this page offer?







This dotsai.pro page explains the GPT Image 2.5 image workflow. It helps you write a focused brief and review the available inputs. Current access is shown in the generator; a model name on a guide does not mean it currently accepts requests.







## How much does GPT Image 2.5 cost?







The generator shows current model availability. When a model accepts requests, choose its supported settings and review the required credits before submitting. Review your selection and credit balance before generating.







## How do I use this site on a phone?







Use dotsai.pro in your browser. On a smaller screen, open the navigation menu to move between the generator, prompt library and your account. Supported upload and download behavior also depends on your device.







## How should I prepare a reference image?







Start your GPT Image 2.5 image brief with a source image you have permission to use. Name the area to change and the colors, proportions or objects to preserve. Reference count and editing support depend on the selected model.







## Will my data be safe?







Prompts, uploaded references and generated results may be stored to provide your history and process requests. Review the Privacy Policy before uploading sensitive material. Published cases and public media links can be viewed by other people.







## Which output sizes can I choose?







Choose only the resolution and aspect ratio shown for the selected model. Check framing, fine details and any text in the completed image. A larger output size does not guarantee a more accurate result.







## How should I plan an image for social media?







Plan your GPT Image 2.5 social image around one clear message. Decide the framing for the target channel, place the main subject where it stays visible, and check small-screen readability before sharing.







## Will I be charged again, and how do I cancel?







Subscriptions renew according to the billing interval shown at checkout. A one-time credit pack is a single purchase, not a subscription. To cancel a subscription, open Settings \> Billing, choose your subscription and confirm cancellation. Check the updated status and end date. If cancellation fails, contact support@dotsai.pro before your next renewal.







## What happens to my access and credits after cancellation?







Cancellation stops future subscription renewals once confirmed. Check Settings \> Billing for your paid access end date. Existing credits keep their original expiration dates; cancellation does not extend them or automatically issue a cash refund.







## Can I request a refund for my purchase?







You can request a refund within 10 days of purchase if you have unused credits from that purchase and provide a clear reason, subject to our Refund Policy. If eligible, an unused purchase can be fully refunded; a partly used purchase is refunded in proportion to its remaining unused credits. Fully used purchases and free or promotional credits are not refundable.







## How do I request a refund, and when will it arrive?







Email support@dotsai.pro with the subject Refund Request. Include your account email, order or transaction ID, purchase date and reason. Our Refund Policy provides for a response within 5 business days. Approved refunds return to the original payment method and may take 5–10 business days to appear, depending on the payment provider. The corresponding credits are removed. See /refund-policy for the full conditions.







## Do credits expire or carry over?







Credit validity depends on the pack, subscription or promotion that issued them. Review the purchase terms and expiration dates in Settings \> Credits. A renewal or new purchase does not extend older credits. Use credits before their stated expiration; do not assume unused subscription credits roll over indefinitely.







## What happens to credits if generation fails?







Credits charged for a task that is confirmed as failed due to a system error are returned automatically. A task that is still processing has not yet been confirmed as failed. Check its status and your credit history before submitting again. If a confirmed failure still shows an unresolved charge, email support@dotsai.pro with the task ID.







## Can I get credits back if I do not like the result?







AI results can vary, so a completed result that differs from your expectations is not automatically treated as a technical failure. Eligible completed image tasks can be submitted for credit refund review using the refund option where available; approval is required. For a video or another issue, contact support@dotsai.pro with the task ID and details. A credit refund returns credits, not money to your payment method.







## I paid but my credits are missing. What should I do?







Check that you are using the same account or guest browser used for checkout, then review your order status and credit history. Avoid paying again while the first payment is being checked. Email support@dotsai.pro with your order ID, purchase time and payment receipt so we can investigate. Never send your password or full card details.







## How can I get help with billing or a generation?







Email support@dotsai.pro. For billing, include your account email and order ID; for generation, include the task ID, issue description and relevant screenshots. If you purchased as a guest, keep the original browser data and payment receipt so we can help locate the purchase.